Privacy policy

 

Privacy Policy

At Vape Smoke, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a) Personal Information

When you make a purchase or create an account, we may collect the following personal details:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party payment processors)

b) Non-Personal Information

We may automatically collect certain data when you visit our website, such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our site
  • Cookies and tracking technologies (see Cookies Policy below)

2. How We Use Your Information

We collect and use your information for the following purposes:
✅ To process orders and payments
✅ To provide customer support and respond to inquiries
✅ To send order confirmations, shipping updates, and service-related emails
✅ To improve our website and services based on user behaviour
✅ To prevent fraud, unauthorized transactions, and security breaches
✅ To comply with legal obligations

We do not sell, rent, or trade your personal data to third parties.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Payment Processors – To securely process payments.
  • Shipping Providers – To fulfil your order and deliver products.
  • Legal Requirements – If required by law or to protect our legal rights.
  • Business Transfers – If Vape Smoke undergoes a merger, acquisition, or asset sale.

All third parties are required to handle your information securely and in compliance with applicable laws.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyse website traffic, and personalize content.

Types of Cookies We Use:

  • Essential Cookies – Necessary for website functionality (e.g., login, checkout).
  • Performance Cookies – Help us understand website traffic and improve services.
  • Marketing Cookies – Used for personalized advertising and promotions.

You can modify your cookie settings in your browser at any time.

5. Data Security & Retention

We take reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

  • Your data is stored securely, and sensitive payment information is encrypted.
  • We retain your information only as long as necessary for the purposes stated in this policy.

6. Your Rights & Choices

You have the following rights regarding your personal data:
✅ Access & Correction – Request a copy of your data and correct inaccuracies.
✅ Deletion – Request deletion of your data (subject to legal obligations).
✅ Opt-Out – Unsubscribe from marketing emails at any time.
✅ Cookies Control – Adjust your browser settings to disable cookies.

To exercise your rights, please contact us at support@vapesmoke.co.uk

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

📧 Email: support@vapesmoke.co.uk